Collabera Poland | Digital Engineering and Talent Orchestration

Customer Care Executive (Chat Service)

1 year Experience : in Remote
  • Post Date: June 3, 2021
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Job Description

Type: 6+ Months Contract

? Basic understanding of Banking
? Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)
? Ability to multitask, prioritize and manage time effectively
? High school diploma or equivalent; college degree preferred
? Flexible to work on Saturday & in rotational shifts – Any 8 hours shift b/w 8:00 am – 8:00 pm.
? Customer Service Skills
? Written and Verbal Communications
? Issue Resolution and Escalation Management
? Problem Solving
? Self-Management & Decision-Making
? Multi-Tasking / Time Management
? Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.
? Can assist other team members with questions and problems related to this skill
? Proactive with a strong ethic and eagerness to ‘ go the extra mile’
? Adaptable to learn new processes, concepts and skills
? Ability to work in a fast-paced deadline driven environment

Multilingual resource with good understanding & writing skills in English & Romanian/ German (C1 level or Native) — other EU language will be an added advantage (German, Turkish, Italian)

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