Job Description
Type: 6+ Months Contract
Requirements:
? Basic understanding of Banking
? Excellent writing skills, customer orientation and ability to adapt/respond to different types of customer queries, Probing (Issue Identification)
? Ability to multitask, prioritize and manage time effectively
? High school diploma or equivalent; college degree preferred
? Flexible to work on Saturday & in rotational shifts – Any 8 hours shift b/w 8:00 am – 8:00 pm.
? Customer Service Skills
? Written and Verbal Communications
? Issue Resolution and Escalation Management
? Problem Solving
? Self-Management & Decision-Making
? Multi-Tasking / Time Management
? Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.
? Can assist other team members with questions and problems related to this skill
? Proactive with a strong ethic and eagerness to ‘ go the extra mile’
? Adaptable to learn new processes, concepts and skills
? Ability to work in a fast-paced deadline driven environment
Multilingual resource with good understanding & writing skills in English & Romanian/ German (C1 level or Native) — other EU language will be an added advantage (German, Turkish, Italian)