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IT service desk support with Danish / Slovak / Slovenian

IT service desk support with Danish / Slovak / Slovenian

in Gdansk , in Poland
  • Post Date: November 25, 2019
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Job Description

Employment type: Permanent

Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem solving.
  • Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool.
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.

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