Collabera Poland | Digital Engineering and Talent Orchestration

Quality Analyst

2 Years 3 Years 6 Experience : in Poland
  • Post Date: August 18, 2020
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Job Description

L1 Support Quality Analyst

Minimum Skillset :
1: 2 to 4 years of Customer support experience and Experience in working in a global IT services organization (preferred)
2: Solid and proven client management experience
3: Knowledge & Experience with ITSM processes.
4: Knowledge & experience in ITIL. (ITIL Foundation a big plus)
5: Excellent Data analysis and representation skills (Excel and Power point expertise a big plus)
6: Excellent verbal and written communications skills
7: Very basic understanding of project management
8: Ability to understand Customer’s service models & needs and work with CSIs to recommend solutions.
9: Willing to stretch limits, challenge status quo and take on new challen

Desired skillset :
1: Understanding of Lean Six Sigma methodology (certified yellow belt a big plus)
2: Ability to pre-empt and coordinate advanced planning & coordination to achieve the project’s deliverables
3: Ability to multi-task and prioritize customer needs along with adhoc project tasks

L2 Support Quality Analyst

Minimum Skillset :
1: 3 to 6 years of Customer support experience and Experience in working in a global IT services organization (preferred)
2: Solid and proven client management experience
3: Knowledge & Experience with ITSM processes.
4: Knowledge & experience in ITIL. (ITIL Foundation a big plus)
5: Excellent Data analysis and representation skills (Excel and Power point expertise a big plus)
6: Excellent verbal and written communications skills
7: Very basic understanding of project management

Desired skillset :
1: Understanding of Lean Six Sigma methodology (certified yellow belt a big plus)
2: Ability to pre-empt and coordinate advanced planning & coordination to achieve the project’s deliverables

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