Collabera Poland | Digital Engineering and Talent Orchestration

Service Desk Administrator (Dutch/Dutch + German)

1 year Experience : in Gdansk , in Poland
  • Post Date: August 28, 2020
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Job Description

• Serve as the first point of contact for end users seeking technical assistance.

• Perform remote troubleshooting through diagnostic programs.

• Determine the best solution for faster resolution of end users issue.

• Educate and guide the end user through the problem solving.

• Provide information on IT products or services based on end user query.

• Record all issues and their resolution in IT ticketing tool.

• Follow-up and update end user on status and information of issue reported.

• Identify and suggest improvements on current processes followed.

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